Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase from our website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have original tags.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, gift cards, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, immediately
Shipping costs are non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at retail@tormenterocean.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it please send your item to: Tormenter Ocean, 7656 Byron Dr, B-11, Riviera Beach, FL 33404, United States and re-order at your convenience.

Shipping
To return your product, you should mail your product to: Tormenter Ocean, 7656 Byron Dr, Ste B-11, Riviera Beach, FL 33404, United States

You will be responsible for paying for your own shipping costs for returning your item. If you require a label the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.